Job Description

**Description:** **Alila Ventana Big Sur | Big Sur, California** When you reach the edge of the continent-where the sky, sea, mountains, and redwoods converge-you find a place of profound tranquility and awe. This is a land that has called to poets, painters, philosophers, and seekers for generations. At Alila Ventana Big Sur, we invite our guests to do more than simply stay-we invite them to rediscover. To explore, (dis)connect, and create. We are seeking a Resort Manager to lead day-to-day operations at the resort. This highly visible leadership role reports directly to the General Manager and is responsible for ensuring that each guest's experience is seamless, inspired, and aligned with the Alila brand philosophy. This role oversees the Rooms Division, Food & Beverage, Spa, Guest Services, Housekeeping, and our signature camping and glamping offerings. **Key Responsibilities** _Operational Leadership_ Lead daily operations across Rooms, Food & Beverage, Spa, Guest Services, Housekeeping, and Camping/Glamping. Partner with the General Manager and Leadership Committee to align departmental goals with property strategy. Ensure departments are operating efficiently, exceeding guest expectations, and meeting service standards reflective of Forbes and Alila. Serve as Manager-on-Duty and act as the General Manager's delegate as needed. _Guest Experience & Brand Stewardship_ Champion the guest journey from arrival to departure. Ensure a consistent, high-touch, personalized experience across all departments. Model genuine connection, thoughtful service, and emotional intelligence in guest interactions and recovery. Uphold the property's commitment to wellness, sustainability, and place-based authenticity. _Team Culture & Leadership_ Coach and mentor department heads to lead engaged, high-performing teams. Promote an inclusive, respectful, and empowering work environment that supports growth and accountability. Set and review department goals, support talent development, and foster collaboration across functions. _Financial Strategy & Business Planning_ Participate in the annual budget, forecast, and business planning process. Monitor departmental performance to ensure alignment with financial goals. Collaborate with Sales, Marketing, and Revenue Management to drive occupancy, average rate, and overall profitability. _Partnership & Communication_ Communicate regularly with ownership and Hyatt corporate teams. Support brand evaluations, audits, and internal quality assurance efforts. Participate in community and sustainability initiatives that reflect the resort's values. **Compensation & Benefits** + Salary range: $135,000 - $180,000 annually (based on experience and qualifications) + Eligible to participate in Hyatt's incentive compensation plan + Complimentary and discounted stays at Hyatt hotels worldwide + Paid time off, family leave, and adoption support + Medical, dental, vision, and wellness programs + Tuition reimbursement and Headspace subscription + Complimentary daily meals + Gas stipend for eligible colleagues + Health club membership + Access to on-property nature and wellness experiences **Qualifications:** We are looking for a proven hospitality leader with the following background and experience: + 8-10 years of progressive hospitality experience, with at least 5 years in a leadership role + Strong operational background in luxury resort environments, preferably with all-inclusive or wellness-driven experiences + Hands-on experience leading Rooms and Food & Beverage operations is required + Previous exposure to glamping, outdoor accommodations, or nature-integrated experiences is a plus + Forbes Five-Star, or boutique/lifestyle brand experience strongly preferred + Strong business acumen, including budgeting, forecasting, and strategic planning + Emotionally intelligent leadership style that fosters collaboration, accountability, and team well-being + Bachelor's degree in Hospitality, Business, or related field preferred + Fluent in English; additional language skills a plus **Inclusion Commitment** All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. **Primary Location:** US-CA-Big Sur **Organization:** Ventana Big Sur, An Alila Resort **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Hotel Operations **Req ID:** BIG000848 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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Full time, Worldwide,

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