Job Description

Houseperson - The Cliffs Hotel & Spa

The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.

The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees – we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits.

The Housekeeping Team at The Cliffs Hotel & Spa is continuously growing and expanding! We are seeking a detail-oriented, reliable, and motivated full-time Houseperson who can create a sense of luxury while ensuring cleanliness is maintained. We look forward to connecting with you!

Position Summary:

The Houseperson assists in all functions of the Housekeeping Department (Guest Rooms, Public Spaces, Laundry) to maintain guest rooms, lobbies, working areas, meeting spaces, and the overall hotel premises in general, in a clean and orderly manner. They will execute their responsibilities while upholding The Cliffs' Mission, Values, and Forbes Standards.

Duties and Responsibilities:

• Make Baskets for Room Attendants and deliver Baskets to designated areas
• Stock storage rooms with linen and paper supplies
• Allocate amenities to Room Attendants
• Strip rooms, removing soiled laundry and transport to laundry room
• Remove dirty dishes from rooms and returns to restaurant's dishpit
• Removes trash from rooms and places in appropriate area
• Greet and engage all guests with a welcoming, friendly attitude, using the guest's name in accordance with their preference
• Delivers all special guest requests as needed (cribs, rollaways, microwaves, fridges, etc.) with anticipatory service, adding a +1 when appropriate
• Delivers supplies as needed to all Housekeepers
• As necessary assists Room Attendants or Public Attendants with cleaning
• At the end of the day responsible for picking up empty baskets and ensures that their designated area is left clean (without laundry, trash, baskets or vacuums left behind)
• Attend staff meetings and trainings to learn current hotel information
• Reports any maintenance problems as they occur to the maintenance department and the department head or manager on duty.
• Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming, and safety measures.
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Assists in other areas of the department as needed.
• Understands that business demands sometimes make it necessary to have employees take on additional duties and responsibilities set forth by management at any time.
• Complete all other duties as assigned by manager

Education, Experience, Skills:

• High school diploma or equivalent.
• Working knowledge of guest services in a luxury hotel setting
• Excellent command of English language
• Previous housekeeping-related experience desired.
• Ability to work with people effectively.
• Ability to multitask and work in mentally demanding situations.

Physical Requirements:

• Ability to stand continuously for the duration of the shift (6-8 or more hours)
• Ability to push, pull, and lift up to 40 pounds occasionally throughout the shift
• Ability to walk and move continuously throughout the shift (6-8 or more hours)
• Be able to stretch, twist, and bend frequently throughout the shift

This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice

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