Job Description

Housekeeping Manager

Position Purpose:

The Housekeeping Manager is responsible for ensuring efficient operations of the Housekeeping Department in accordance with standards, as well as supervising the entire Housekeeping Department including rooms, front/heart of house, public areas, and laundry.

The Benefits of Being Part of OUR Family:

* Medical, Dental and Vision coverage

* Life Insurance

* Paid personal time off

* Leadership and Management Training Programs

* 401K Retirement Plan

* A PATH for your future!

* Discounted room rates

* A FUN PLACE TO WORK

* Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs.

QUALIFICATION STANDARDS

Physical requirements:

• Long hours sometimes required. Typically, a 50-hour week.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift. 

Mental requirements:

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data.

DUTIES & FUNCTIONS

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
• Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
• Establish and maintain a key control system for the department.
• Operate radios efficiently and professionally in communicating with hotel staff.
• Ensure the proper use of radio etiquette within the housekeeping department.
• Monitor and direct all housekeeping and laundry personnel.
• Inspect rooms daily.
• Ensure compliance to company and brand training using the steps to effective training according to standards.
• Conduct all 90 day and annual employee performance appraisals according to S.O.P’s.
• Review Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis.
• Conduct monthly department meetings with housekeeping staff according to standards.
• Prepare employee Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit the Schedule to the General Manager weekly.
• Handle overall supervision of daily inspection for arriving V.I.P.'s.
• Ensure lobbies, guest hallways, guest rooms and the back of the house areas are cleaned to standards.
• Maintain standards regarding Purchase Orders, and checkbook accounting according to S.O.P.'s.
• Maintain required pars of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
• Conduct monthly and quarterly housekeeping inventories on a timely basis.
• Ensure guest privacy and security by correctly following procedures.
• Participate in required M.O.D. coverage as scheduled.
• Ensure implementation of all policies and house rules.
• Train and review all "House Safety" rules and procedures with housekeeping staff.
• Motivate, coach, counsel and discipline all housekeeping personnel according to S.O.P.'s.
• Prepare and conduct all housekeeping interviews and hiring procedures according to S.O.P.'s.
• Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion.
• Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way.
• Attend team meetings, and any other functions required by management.
• Maintain a professional working relationship and promote open lines of communication with other managers, employees, and all other departments.
• Respond to emergency situations using information contained in M.S.D.S sheets. Keep M.S.D.S sheets current and easily available.
• Focus the Housekeeping Department on its role in contributing to the guest service scores.
• Maintain and monitor "Lost and Found" procedures and policies according to standards.
• Train all Housekeeping personnel to perform their duties to company standards, using effective training according to standards.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Conduct daily morning meeting with staff.
• Conduct weekly walk through with General Manager and Property Engineer.
• Understand, fulfill and embrace company Mission Statement and Core Values.

Other:

• Use the telephone and computer system for reporting and verifying room status.
• Properly store, secure and issue supplies as needed to meet business demands.
• Complete all reports in a timely and efficient manner as required by management.
• Establish, with General Manager's approval, any additional standards as needed for the Housekeeping Department.
• Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
• Ensure completion of regular maintenance and cleaning projects as established.
• Monitor all V.I.P.'s, special guests and requests.
• Perform any other duties as requested by the General Manager.

NOTICE: 

The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities.

JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

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