Job Description

We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today! Responsibilities:

• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
• Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
• Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
• Handle the front desk budget and order office supplies as needed
• Gather financial information and generate occupancy reports for the general manager

Qualifications:

• Hospitality experience of at least 1 year is required for this role
• Experience with MS office and bookkeeping skills desired
• Applicants must have a high school diploma or GED
• Have superb communication skills, management skills, and multitasking skills
• Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
• Weekend availability is required
• This position is primarily second shift
• 1 or more years of experience as a front desk supervisor or office management equivalent is required

About Company: Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job Tags

Weekend work,

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