As a Geek Squad Advanced Repair Technician (Agent) youll work at our local Best Buy store to provide technology support and repair customers computers and other devices. Youll provide excellent customer experiences by listening to their needs and partnering with other Geek Squad Agents. Youll perform repairs by troubleshooting and following our procedures. If youre passionate about technology and ready to leverage your technical abilities to help customers get the most out of their tech this might be the perfect role for you.
What youll doPerform diagnostic discoveries make recommendations repair devices and help customers both in-person and over the phone
Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
Maintain knowledge skillsets and certifications through training courses
Basic qualifications
6 months of experience diagnosing troubleshooting or repairing technology products
Experience actively using and learning about consumer electronics
Ability to work a flexible schedule including holidays nights and weekends
Preferred qualifications
Strong ability to prioritize and multi-task in a fast-paced environment
Whats in it for you
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life. Our benefits include:Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here. Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.Required Experience:
IC
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