Job Description

Description We are looking for a dedicated Customer Success Specialist to join our team on a long-term contract basis. Based in Irvine, California, this role is ideal for professionals with a strong background in customer service and the ability to navigate various systems and platforms effectively. You will be instrumental in ensuring client satisfaction and maintaining the highest standards of support. Responsibilities: - Handle incoming customer inquiries and provide timely, accurate resolutions. - Assist clients with billing, benefit functions, and other service-related concerns. - Utilize CRM tools and software to manage customer interactions and maintain detailed records. - Collaborate with internal teams to address and resolve complex customer issues. - Leverage your knowledge of programs like ADP Financial Services and Epic Software to support customer needs. - Monitor and analyze customer feedback to identify areas for improvement. - Guide customers through processes and ensure they understand available resources. - Use Office tools and other computer programs to prepare reports and track performance metrics. - Deliver exceptional service while adhering to company policies and standards. - Participate in ongoing training to stay updated on best practices and system enhancements. Requirements - Minimum of 1 year of experience in a customer service or customer success role. - Proficiency in tools such as ADP Financial Services, Avaya CMS, and Epic Software. - Strong organizational skills and the ability to multitask effectively. - Experience with CRM platforms and managing customer data. - Familiarity with Office applications, including Word and Excel. - Excellent communication skills, both written and verbal. - Ability to handle inbound calls and assist customers with a variety of needs. - Problem-solving aptitude and a customer-focused mindset. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Tags

Permanent employment, Contract work, Temporary work, Long term contract, Work at office,

Similar Jobs